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News Archiv 2018-EN

Malaysia has found its Volvo Trucks Fuelwatch Challenge 2018 champion, Haree Murughan Muniandy from ASTRO Productions Sdn Bhd. The results were announced during a celebratory dinner at Volvo Trucks’ Port Klang dealer, where nine of the country’s best truck drivers gathered for the results of the competition.

He received a RM 5 000 Bank Simpanan Nasional voucher and a trophy, however, the highlight of his victory is that he will be representing Malaysia in the Volvo Trucks Driver Challenge Global Final in Gothenburg, Sweden later this year.

Following in second place was Hidayu Sabaran from Nittsu Transport Service (M) Sdn Bhd, and at third place was Mohd Harun Mohd Yusop from Fima Freight Forwarders Sdn Bhd.

Volvo Trucks Malaysia Managing Director, Mitchell Peden said Haree had successfully embodied the core purpose of the Fuelwatch Challenge, which is intended to promote safe and fuel-efficient driving among truck drivers.

Volvo Trucks’ annual Fuelwatch Challenge is aimed at promoting maximum fuel efficiency and proper driving skills among truck drivers, through a challenging competitive platform. The competition is open to drivers across Malaysia with two separate categories namely the closed category and the open category.

An overjoyed Haree said as a professional truck driver, he had always admired the effort Volvo Trucks puts into educating drivers on the importance of fuel efficiency and safety in all aspects of driving. “After participating in the Fuelwatch Challenge Finals for the third time, the challenge has not only allowed me to further develop my skills and knowledge, but it also taught me to never give up until I have achieved my goal.”

The winner was determined by the best combination of fuel efficiency (measured using Volvo Trucks’ telematics system called Dynafleet), productivity and safety whilst also demonstrating that they had the ability to handle the different trucks.

This year also marked the first time since the inception of the Fuelwatch Challenge in Malaysia, where a female truck driver made it into Top 3. Hidayu exceeded her own expectations in the challenge. “I have received a lot of support from my friends and family, and I hope my achievement will be an encouragement for all Malaysian women who want to join the trucking industry.”

However, it was last year’s challenge that saw the record being set, when Junaidah Ibrahim made it into the finals, inspiring female participation in this year’s challenge and resulting in eight female truck drivers taking part in the qualifying stages.

Peden said: “This is indeed a proud moment for female truck drivers in Malaysia. Hidayu and Kamila Mohamad Ribi both demonstrated the skills required to drive a truck efficiently and safely is not gender-limited. Female truck drivers have the same ability as their male counterparts to drive at a high skill level on a competitive stage.

“We hope that these talented women will serve as examples of how gender is a non-issue when it comes to driving and I hope that in the future, we will see more talented women participating and potentially winning the Fuelwatch Challenge here in Malaysia.”

Qualification rounds in June and July saw 1 550 driver-participations nationwide, with only the top nine finalists gathering in Shah Alam for the final round.

Also present during the dinner of the Fuelwatch Challenge prize giving ceremony was Dato’ Nazari Akhbar, Executive Director of Taipanco Sdn Bhd, who received seven units of Volvo FH13 trucks in a vehicle handover ceremony. To date, Taipanco has received 17 units of trucks from Volvo and this handover marks the first time that the company is adding the FH model into their fleet.

The handover of the 2 largest PALFINGER loader cranes in Malaysia, the PK150002, took place at Putrajaya Marriot Hotel in Selangor, Malaysia, on the 26th of July, in a joint effort between Palfinger Asia Pacific and their dealer, KTC Crane & Equipment. The event gathered over a hundred customers, operators, as well as KTC’s partners and suppliers.

Customers also took the opportunity to get to know the various other equipment brought to the event venue. This included a P240A Access Platform, a T26A Hookloader, a PK8500, and the reliable workhorse – the PK 32080.

The PK150002 handed over to Mr Ngiam from Curio Pack Sdn Bhd featured a G-boom on a Scania truck while the one handed over to Mr Ngam from Metro Logistics crane featured an E-boom on a Nissan truck.

The PK150002 features a maximum hydraulic outreach of 21.5m and a maximum lifting capacity of 30000kg, with essential features which enhance performance such as the Paltronic 50, AOS, Radio Remote Control, and HPLS.

Scania Malaysia recently handed over vehicless key customers in the northern region – Sin Hock Soon Transport Sdn Bhd and LLZ Haulage Sdn Bhd – which received 17 trucks and two trucks respectively.

The keys were presented by Scania Southeast Asia Managing Director, Marie Sjödin Enström to Sin Hock Soon Director, Mr. Tony Yew and LLZ Haulage, En. Tajnoor at the Scania Butterworth service centre.

These two customers cited the performance, reliability, fuel economy and safety that Scania vehicles offer, all of which contribute to the profitability and sustainability of their businesses as well as Scania’s excellent after sales service.

Sin Hock Soon Transport and LLZ Haulage purchased the G410LA6x2MSZ trucks, 17 units and two units respectively. These G-series trucks promises powerful performance and increased fuel savings and are suitable to attain the best profitability during long-haul operations.

Facilitated by Scania Credit, these new trucks come with the standard package of the two-year free Scania Maintenance; two-year free 24/7 Scania Assistance and a ten-year free Scania Fleet Management System (FMS).

“We are proud to be a partner for Sin Hock SoonTransport and LLZ Haulage for their long-haul operations. We are indeed very happy that these established companies have placed their trust in Scania for the sustainability of their businesses,” said Managing Director of Scania Southeast Asia, Marie Sjödin Enström.

The FMS is a total solutions approach from Scania for its customers to achieve the best profitability and efficiency in their businesses by gathering data from the driver’s performance and vehicle.
That data is then used together with methods such as driver training and coaching to increase the productivity of the fleet, reduce fuel consumption and eventually reduce the cost of operations.

The handover of vehicles was held in conjunction with the Scania Open Day, which served as an opportunity for staff and their immediate family members as well as customers to mingle, understand what Scania can offer as an employer and have a more intimate look at how the company operates.

Also on site for them to see and understand were information counters for Scania Genuine Parts and Scania Fleet Management System, a Scania Truck Simulator game console and a Scania autonomous platooning table that depicts the future of the industry which Scania is developing.

“Scania’s continuing success is based on our employees and our core values. We focus on the individual and our future success depends on the achievements from our employees,” said Marie.

“We are currently driving the shift towards a sustainable transport system. The Scania Open Days allow us to showcase what our solutions can do and gain feedback from customers and even families of staff. All of these for continuous improvement purposes. Only then can we make that shift”, added Marie.

The IVECO Daily is celebrating 40 years of pushing the boundaries of innovation, versatility and efficiency in light commercial vehicles. Since it was first launched in 1978, it has introduced groundbreaking innovations that have changed the industry: from the adoption of a truck-derived chassis with rear traction and independent front suspension, to the introduction of Common Rail technology in 1999 – a world first – or the advanced Electronic Stability Program (ESP) for regulating vehicle handling during steering and braking.

Over the years since its launch, the Daily has constantly evolved to meet the changing needs of customers, always remaining true to its DNA. It has led the way with its efficient and environmentally friendly technologies, as these demands have become increasingly critical to the transport sector. To this date, it is ahead of the industry in sustainability with the unique concept of the Daily Blue Power: a vehicle family that frees transport operators from the constraints of the strictest environmental regulations and was awarded the title of “International Van of the Year 2018”. The more than 3 million Daily vehicles, manufactured on 3 continents, which are on the roads in 110 countries are testament to this family’s popularity and exceptional capacity for adapting to meet the specific needs of our customers across the world.

Pierre Lahutte, IVECO Brand President, commented: “This year we are celebrating an important milestone in the life of the Daily – a family of vehicles that has been ahead of the industry right from its beginning, and 40 years on is spearheading the industry’s transition to sustainable transport. Throughout its long history, it has enjoyed enormous success with transport operators and industry experts alike, reaping numerous awards across the world. It is a vehicle family that has always looked to the future, and has known how to anticipate our customers’ needs while remaining true to its core values of versatility, reliability and efficiency – always the perfect partner for our customers’ business and environmental sustainability.”

Today the Daily is a vehicle at the forefront of the industry, with a success built on its historical strengths that make up its DNA – starting from its unique chassis frame, which gives it the robustness and versatility it is known for. The load-bearing structure with ‘C’ shaped, special steel cross-members, is the best platform for bodybuilders to adapt for the most diverse missions – including special vehicles such as motorhomes, couriers, waste collection, tippers, cranes, public services, tow trucks, ambulances. It has gained recognition for its unique features, such as rear wheel drive and the 4x4 version.

It offers the widest line-up in the industry ranging from 3.3 right up to 7.2 tonnes of gross vehicle weight, and from 7.3 m3 up to 19.6 m3 cargo volumes. Its advanced features use technology to push the boundaries of performance, raise comfort to a new level, deliver more connectivity and lower its Total Cost of Ownership, reflecting its Business Instinct and making it the perfect business partner.

With the Blue Power Family, it leads the way in sustainability, anticipating the future with the most advanced diesel and alternative traction technologies: the Daily Euro 6 RDE 2020 Ready, the first LCV ready for 2020 Real Driving Emissions regulations; the Daily Hi-Matic Natural Power, the first CNG vehicle with an 8-speed automatic gearbox in the LCV industry; and the zero-emissions Daily Electric. This family offers the perfect solution for unlimited delivery in urban and suburban missions, opening round-the-clock access to city centres with the strictest noise and emissions abatement regulations.

To support the growth of future sustainability leaders Scania Malaysia has established a fund to motivate and assist primary schools in Malaysia start up curricular activities, extra-curricular activities or projects that focus on sustainability.

The “Master Sustainability By Scania” fund will be kicked off by Scania Malaysia and will continuously be replenished by a portion of vehicle sales revenue.
With the availability of the fund, the leading provider of sustainable transport is now calling on primary schools in Malaysia to share their ideas for sustainability, which will then be evaluated to get support by the fund.

“For Scania, doing the right things and doing things right is key. We can achieve a sustainable transport system and a responsible business by contributing to economic and social development without jeopardising human health and safety or endangering the environment”, said Managing Director of Scania Southeast Asia, Marie Sjödin Enström.

“The world population currently faces challenges with regard to climate and resources. This will have a tremendous impact on future generations which is why we should begin to change the ways in which we view our industries and lifestyles. One way of doing so is by facilitating the growth and nurture of young students to master sustainability” said Sjödin Enström.

“Today’s young generation possesses vigour, awareness and creativity which provides them with greater potential to become future sustainability leaders. To inspire and support their growth in sustainability, Scania Malaysia is calling on primary schools in the country to share their ideas with us on ways to save Mother Earth.”

Schools are invited to submit their sustainability project and/or activity ideas by emailing Scania Malaysia at smyenquries@scania.com.
“We want to nurture tomorrow’s sustainability leaders today with a long term goal to continue building awareness of sustainability. What better way than to support the ideas of the young who are already setting the global trends and are aware of the need to address how we interact with the environment.”

As Japan prepares to host visitors from around the world for the 2020 Summer Olympics, a Tokyo sports and cultural events company has launched a mosque on wheels with the hope that it would make Muslim visitors feel at home.

Yasuharu Inoue, CEO of Yasu Project commented that the possibility that there might not be enough mosques for Muslim visitors in 2020 is alarming for a country that considers itself part of the international community. “The Mobile Mosques have the added benefit of travelling to different venues as needed. As an open and hospitable country, we want to share the idea of ‘omotenashi’ (Japanese hospitality) with Muslim people” he said.

The back of the modified 22-tonne truck flips up to reveal an entrance and when the sides are slid out, the width of the truck doubles. The 48 square metres room can accommodate 50 people at one time. Muslim visitors can pray comfortably inside the mobile mosque, with taps and an outdoor washing area for pre-worship cleaning.

“Going forward, I would be so happy if people from Indonesia, Malaysia, Africa, the Middle East and, for example, refugees who are coming from Syria are able to use the mosque as a tool to promote world peace” Yasaharu concluded.

Plus Malaysia Berhad (PLUS) has ceased all operations on its mobile workshops (Workshop On Wheels). The service will no longer be available on all its highways.

The mobile service, which was first introduced in October 2012 with Automobile Association of Malaysia(AAM) was aimed at safeguarding motorists from being fleeced by unscrupulous tow truck and workshop operators. It also provided on-the-spot repairs and a free 24-hour towing service for up to 35km on the highways. Over the years, Workshop On Wheels has definitely helped reduce the number of complaints on unethical tow truck operators.

PLUS however, will remain to provide assistance to its highway users. Users are advised to follow the steps below:

Step 1:

Call PLUS Traffic Monitoring Centre (TMC) via the toll-free line 1800 88 0000 to speak to TMC and provide details and location of the vehicle breakdown.

Step 2:

TMC Officer will then assign a PLUSRonda response team to attend to the user immediately.

Step 3:

Wait for the arrival of the PLUSRonda response team.

Step 4:

PLUSRonda team arrives. Upon inspection, should the vehicle need to be towed, the PLUSRonda team will seek the driver's permission to tow the vehicle to rest area, toll plaza or any nearest safe locations.

Step 5:

If the vehicle cannot be towed and the response team is unable to repair the vehicle on site, PLUSRonda personnel will seek the vehicle owner's permission for the vehicle to be towed and fixed by registered agents whereby all costs will be borne by the owner.

Step 6:

TMC Officer will once again call the user to seek confirmation if the assigned response team has arrived and identify any further assistance that can be provided.

PLUS also wishes to advice the public to beware of any suspicious individuals who claim that they are assigned or sent by PLUS to provide towing or repair services on the highways. Highway users are encouraged to contact PLUSLine for any suspicious services offered by any third-party tow trucks and agents.

Meanwhile, PLUS is actively looking at collaborations with various third parties to introduce other emergency highway services to provide added values to its users of its hig

“CYY”, pronounced “SUU” in Mongolian, means “Milk”. And milk is a product that needs careful handling when transported as it could spoil when not kept right. Chief Exectutive Officer of “Milk” Joint Stock Company, Gantulga Bulgan, trusts FUSO trucks to handle his liquid products right. Since 1958 the company has been established under the then Russian rule. Today, some 70 milk products and milk powder are the main products of the company with cheeses as a potential next venture. Milk Joint Stock Company collects, processes and re-distributes their products all over Mongolia.

Some 3 000 distribution points, with 70 of them being own franchises, need to be re-supplied on a regular basis. Some of these are 1 000 Kilometres away from the factory in Ulaanbaatar and such a trip would take over a day. “Our product is a very sensitive one. In the past, we would purchase used trucks. However, we realised that there are a lot of problems with the storage and transportation as the cooling systems would not always work,” Bulgan says. In addition, when choosing a second-hand truck, there was no possibility to select a specific brand. One had to take what was offered. Eventually, the company ended up with a mix of about seven to eight different brands. “Obviously, this also meant that service and maintenance was very expensive as we would have to stock part for each of the brands.” In 2013, this situation lead to the decision to opt for new trucks from one brand instead of continuing with a truck lottery.
At that time, 28 Mitsubishi – Fuso trucks were acquired to service the distribution network. With the trucks came the service and maintenance package, which MSM Group also handled. “Our decision was based on the history of MSM Group. They have been the distributor for a long time. Other brands were not present here for as long as MSM Group has been.” Following additional research into the quality of the trucks, the decision was made for FUSO trucks. Since then, there have been no incidents that would have resulted in the loss of products. Bulgan is proud to report that following the purchase of the new trucks, not only breakdowns have been reduced, but sales has increased. With the new trucks, reliability went up and distribution partners have more confidence in the partner. “For dairy products, it is not just about transportation, for us it is about controlling the quality from the start of the process all the way to the delivery to the end customer,” he explains. Without reliable trucks, there will be a lot of losses during the operation.

Bulgan also reports that finding truck drivers at the moment is a challenge as many are flocking to the mining industry. The company is compensating this pull to a certain degree with the new trucks. In his view, the cabin of a truck is the workplace of the trucker and it has to be as comfortable and safe as possible. When asked about safety on the road, Bulgan points out that safety is a very important issue for truck drivers. “It is their life and they are very aware of that and as such, the drivers are very safety conscious.” In his opinion, business leaders should consider this aspect for their workers. Legislation stems from the Russian rule and is therefore very much influenced by western thinking. Through fleet management system, Milk Joint Company monitors the drivers in terms of speeding, fuel consumption and locations. Job satisfaction does not just derive from the increase in sales, but the fact that the trucks could well be the nicest looking trucks in town and distribution partners are looking forward to receiving their goods every morning.

Besides a driver shortage, bad road conditions pose a challenge for the operation. In some areas where the distribution takes place, there are no proper roads and upon return to the factory, the trucks might need a thorough check and some repairs. During winter time, cars may get stuck and truckers will lend a hand to make them mobile again. Fuel quality is another issue as the Russian supplied fuels are not of high quality. While available, Euro 5 engines are not used often as the fuel is not suitable to be used with these high-spec power plants.
Following the successful deployment of the first batch of new FUSO trucks, the company has set out to purchase another ten trucks this year. In 2019, one can expect another purchase as the company is expanding. This expansion takes place in both, the distribution of products as well as collection of raw products from the dairy farms. Some 2 500 farmers supply to the company with farms being 200 kilometres away from the city. Truckers servicing these farms are highly experienced with some being third generation drivers that have 40 years of experience.

Although there were few milk-based drinks served during the 20th Anniversary party, Bulgan had a great time, knowing that in the morning his distribution partners would be welcoming another delivery of Mongolian Milk, brought to them on FUSO Trucks.

Axscend combines engineering, sensor technology and electronics expertise, together with software programming. The company develops solutions to digitally manage trailers in a comprehensive manner, enabling fleet operators in achieving notable cost reductions and higher fleet efficiency.

With the patented Trailermaster Connect connectivity solution – an intelligent interface for line connection technology and usually equipped with a telematics unit – each semi-trailer can be upgraded or retrofitted to a smart trailer with extensive data-based capabilities. This technology also allows for data transfer and analyses even when the trailer is uncoupled, enabling fleets to make the most of their resources. Key features that can be integrated include lighting function control, load monitoring and optimization, maintenance condition checks, tire pressure monitoring, EBS data evaluation, patented performance data and an evaluation of braking system performance (which relieves testing in the brake test center in the UK) and GPS data transmission for trailer tracking. Several thousand trailer licenses have already been sold to fleet operators under a license-based model.

SAF-HOLLAND sees an ideal opportunity to combine Axscend’s technology with its own chassis systems, particularly for brake system performance monitoring. SAF-HOLLAND expects intelligent applications for trailer management to meet increasing interest from major fleet operators in Europe and North America and sees significant growth potential for Axscend’s technology in the years ahead.

"This technology acquisition is right in line with our Smart Steel innovation campaign, which is driving us to make axles smart and provide for the digitization of trailers. We are increasingly integrating sensors and electronics into our mechanical components and are working on issues such as the automated coupling of tractors and trailers in addition to preventive maintenance. Axscend makes trailers intelligent, and its expertise – particularly in the software area – will contribute noticeably in speeding up our development work even more," explains SAF-HOLLAND CEO Detlef Borghardt in his comments on the acquisition.

CFO Dr. Mathias Heiden adds: "Digitalization offers us a tremendous opportunity. Besides gaining valuable know-how and technology input we are also interested in Axscend’s subscription-based business model, which has already been a success. This will be an important building block for complementary as well as completely new data-based business models."

Hello to all Asian Trucker fans… Wow, this is my first time writing for Asian trucker Magazine, the magazine that I have been dreaming to write about for many years.

I have known Asian Trucker for about five years now. Back then, I was asking to myself how can I get published and share my passion for my work not only in Thailand but also with all our Asian nations.

Yes, I was an unknown little girl who would like to have day dreaming lol. However, I told myself “One day, babe, one day my dream will come true not in dream land but will be in reality”…….. Here I’am writing my first column for my favourite magazine.

Trust me, it is not just as if everything will fall from the sky. For me, it is all about my passion and how I would like to bring all of it to match my reality and my style. I started to be very dedicated to the truck industry, especially FUSO. My family business is an authorized dealership for FUSO in Thailand. I decided to attend all courses that were provided from sales to engine diagnostic. I even took driving lessons.

And guess what: I got a real truck license!! Lol well I’m so proud of that. Not like I know and understand everything though, I just try to get myself into what I am supposed to know. However, trucks do not seem like all girls’ favourite compared to fashion, jewellery or shoes and to be honest not for me either. I prefer to dress up, wearing new trendy sunglasses and my stunning, at least 5inch high heels, strutting into a nice restaurant rather than standing in the heat of the garage or in truck cab if i could choose. But, well, life isn’t all about those fantasies. I need to keep it real, which is that I’m daddy’s little girl, who her dad transferred all his passion for trucks to me since I was young. I watched him, learnt from him and at the end I find myself getting to live my daily life surrounded by all sorts of trucks in my own style. Yep, in my own style.

Eventually, I decided to become a columnist for a truck magazine in Thailand, a youtuber on trucks for my company, a blogger (please follow me here: https://csetthabunnatat.wixsite.com/website ) Sorry for my little tie in lol. All in all, I just would like to tell you guys here that while being a new writer here, I will do my best with all my passion toward trucks with my own style and in a girlie way to talk about the topic of trucks in a more fun way with good sources to read. Please follow me what I will write next, ..and welcome to my world guys!!

Oh hey, I forgot to introduce my name, its KATCH from Thailand (in case you could spread my name and make me even more famous among truckers! Lol) Lets rock trucker!!
"If passion drives you, let reason hold the reins." -Benjamin Franklin
Under the heading of Expertise – Performance – Design, LAMILUX will be exhibiting its latest innovations in Hanover at the IAA Commercial Vehicles 2018. LAMILUX AntiSlip PES Clean Grip is an even more wear resistant material for non-slip flooring. LAMILUX X-treme provides a lightweight solution for last mile vehicles. The manufacturer can be found in Hall 27 at Stand D06.
New products: an even more scratch-resistant flooring material.

The new LAMILUX Anti Slip PES Clean Grip incorporates a special granular aggregate to withstand harsher and even more persistent loading conditions. This makes the anti-slip flooring even more robust. Its service life is extended, while the functionality of the material remains unchanged.

Lightweight construction for last mile vehicles
The use of LAMILUX X-treme in last mile vehicles ensures considerable savings in weight while nonetheless allowing the construction of extremely robust superstructures. In sandwich constructions or as single sheet, this composite material sustainably reduces the fuel consumption of the vehicles.

Tried and tested in real applications
Three demonstration models will be exhibited at the LAMILUX stand: the applications of the GRP products will be demonstrated using truck, bus and last mile vehicle models. For lorries, the materials used are High Impact with AntiBac surface, the non-slip flooring AntiSlip and the food-safe HACCP material Woven Roving 48% Plus SH for interior walls. In the case of buses, LAMILUX demonstrates its flair for design: LAMIfoamtex with its soft-touch surface, Composite Floor, which resembles laminate flooring, and LAMIGraph, for interior cladding, are the proven materials of choice here. And for roof applications, the manufacturer presents its robust and long-lasting Woven Roving 48% Gelcoat SH.

Added benefits shape the development
All LAMILUX products are designed to satisfy a number of requirements at the same time. They always offer at least 2-in-1 or even 3-in-1 benefits. This means that LAMILUX GRP, for example, combines a harmonious appearance with robustness and durability, and reduces processing costs and the number of processing steps for customers at the same time. “The added benefits are the hallmark of our products: we’re familiar with the application situations of our customers and produce the ideal products to satisfy their requirements”, says Markus Bächer, Head of Marketing. “In this respect, we consider it our job to keep on developing: to serve the customer, whatever the challenge.”
Staff at Scania Malaysia are used to welcoming fleet owners and drivers while at work in their centres but the smiles were a little wider than usual recently because they were also welcoming their families.

Held at all the branches throughout Malaysia over July and August, the Scania Family Day starting at its Bukit Jelutong branch and now in Ipoh, providing an opportunity for staff and their immediate family members to mingle around, see what goes on to keep the trucks and buses profitable for their owners, have some food and learn the roles of their other half working in Scania.

Also on site for them to see and understand were information counters for Scania Genuine Parts and Scania Fleet Management System, a Scania Truck Simulator game console and a Scania autonomous platooning table that depicts the future of the industry which Scania is developing.

“Scania’s continuing success is based on our employees and our core values. We focus on the individual and our future success depends on the achievements from our employees,” said Managing Director of Scania Southeast Asia, Marie Sjödin Enström.

The purpose of the Scania Family Day is to give visiting family members an idea about what it’s like to work at Scania and the full picture of what Scania can offer as an employer. Families will learn more about Scania’s strategic focus which is on customer profitability by being in the forefront of sustainable transport solutions.

“We treat each other the way we want to be treated. We listen and understand. From drivers of vehicles to all our employees and society at large, the individual stands at the centre in all that we do. We seek to capture the knowledge, experience and ambition of each individual to continuously improve what we do, and how we do it”, added Sjödin Enström.

The Ipoh branch event also saw the official handover of Scania vehicles to four of its key customers within the region – SR Gemilang Transport (M) Sdn Bhd, Perniagaan & Pengangkutan Yeap Sdn Bhd, Sakthy Transport Sdn Bhd and Chipseng Heng Enterprise Sdn Bhd.

The customers cited the performance, reliability, fuel economy and safety of the Scania vehicles that contribute to the profitability and sustainability of their business, which make them the ideal choice for their haulage operations.

The Ipoh event also saw Scania presenting awards for achieving the best fuel savings for a competition based on its Fleet Management System to Ipoh Overland Tours & Travel Sdn Bhd for the bus category and Sakthy Transport Sdn Bhd for the truck category.

Unplanned downtime due to breakdown or urgent repair means significant costs, both time and monetary. This could be avoided with well-planned service and repairs and this is where the Volvo Service Planning comes in handy.

With the Volvo Service Planning feature, customers' uptime is guaranteed. Pre-booking with this service allows Volvo's service advisors to ensure a bay is booked with the technician and parts on standby, all ready to go when customer's truck enters the workshop for its scheduled maintenance and repairs. This helps get customers' trucks back on the road in a timely manner.

"We have a system that lets us plan our customers' truck maintenance schedule," said Law Ah Tiong, Volvo Malaysia's Aftermarket Vice President. "All our dealers use Volvo Service Planning to schedule their customers' maintenance. We track their mileage through a system and send them emails or short text messages to inform them when it's time for service, about seven days prior. We suggest to them which workshops to go to depending on their locations," he told Asian Trucker in an exclusive interview recently.

With the aim to allow customers focus on their main businesses, Law said it is important for trucks to be maintained regularly, which is why after every few thousand kilometres, Volvo service advisors will actively call customers to schedule their service slots.

"This way, they (customers) do not need to worry about missing a service or late maintenance because there is a team that is already keeping track of when their vehicles need servicing," Law said. The service advisors will also ask whether the customers need any additional repairs or attention to their trucks. This is a proactive step on Volvo's part, so they can put technicians, bays and parts on standby.

Maintaining close engagement, service advisors will tell the customers how long their trucks or buses' downtime will be, so the customers can arrange backup vehicles for their businesses, hence uptime can be ensured.

Besides dealing with trucks and buses, Volvo also hoped to raise awareness on punctuality among its customers. "We want to educate them on being punctual when it comes to bringing their vehicles in for scheduled maintenance. If they come late, they will have to wait much longer as we would have others to attend to," Law said. Volvo had done roadshows to raise awareness in May, but it will not stop there as they want to have a continuous engagement with customers.

The Volvo Service Planning is exclusively for customers under the Volvo Blue and Volvo Gold Service Agreements.

Volvo Service Planning: Step by step

1. The right input

4. Keeping you updated.

All relevant information about your truck is entered into the system. This includes the truck’s exact specifications, how it will be used, the expected distances involved, and much more.

Volvo will contact you 7 days before the actual service due date to make an appointment with your nearest dealer. A reminder will be sent 2 days before the appointment date for your team’s peace of mind. This simplifies fleet planning and you know that each truck is getting the right service.

2. Identifying the best solution.

5. Fine-tuning your service.

Volvo determines the right level of maintenance for your truck and develop your Individual Service Schedule.

When your truck is with Volvo, they fine-tune the Individual Service Schedule if new data shows that this is necessary. This ensures optimal maintenance for best possible truck performance and fuel efficiency.

3. Precise planning.

The Individual Service Schedule shows exactly when your truck needs a service and what actions need to be performed.

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