Mr Mats Nilsson, Managing Director of Volvo Malaysia described the opening as an important event that heralds another key milestone for the brand.
He said, “The opening of our new Sibu dealership is part of our RM75 million investment which has been earmarked for upgrading of our dealerships across Malaysia. It reflects our continued business commitment in network development strategy which is in line with our corporate direction to increase customer satisfaction and strengthen relationship through higher efficiency and shorter wait time.”
“As a leader in the heavy duty commercial vehicle segment in Malaysia, we need to constantly elevate our service offerings to not just meet but exceed our customers’ expectations for aftermarket support. We achieved a stellar performance last year, where we invoiced 424 trucks, an increase of 29% from the previous year. We believe that with the right strategy and investment in place, we will continue to forge ahead with higher success in the near future,” added Mr Nilsson.
East Malaysia has been an important market for Volvo Trucks and over the past several years, its presence and customer base have increased. The company continues to see many growth opportunities in tandem with economic developments, and is confident that the relocation and upgrading of its Sibu dealership is timely and strategic in capturing further growth.
“We have six dealerships in East Malaysia and our commitment to our customers is that wherever they are in Malaysia, our team of skilled technicians will be there to assist and solve their problems. We understand that ensuring uptime of vehicles is important to them and we believe that they will appreciate and deepen their trust and confidence in us as we continuously up the ante in quality service offerings”, added Mr Nilsson.
Now operating in a standalone building with a built-up area of over 1,500 sq. metres (16,140 sq. feet) – a significant upgrade in terms of space and facilities as compared to a shop lot unit it previously occupied - the new facility is a 2S service centre that has eight workshop stations, a wash bay and the latest tools and equipment for truck diagnosis, service and repairs. With this new facility, there are now additional workshops set up to diagnose vehicles and conduct quality repair.
Mr Alex Yong, General Manager for East Malaysia, Volvo Malaysia said, “The eight-bay facility will allow us to capture more workshop volume, including additional services such as accident repair for trucks and trailers. This Sibu dealership upgrade serves to standardise Volvo Malaysia’s network of dealerships in accordance with Volvo’s Dealer Operation Standards (DOS), provide additional services and increase productivity and efficiency. Overall, it will improve the Volvo truck ownership experience for our customers.”
“In addition, this move also provides a safer and more productive working environment for our employees which will in turn reduce downtime and reflect positively on the improvement of service. Customers can now enjoy improved high-standard service and facilities in Sibu effective immediately,” Mr Yong further shared.
The Sibu new dealership now also has better workflow and office ergonomics, and comes complete with a redesigned layout that corresponds with Volvo’s Corporate Identity. It also offers a more comfortable environment for drivers and the mechanics at work.
Truck drivers would be pleased to know that the dealership is situated at a convenient and strategic location along the main transport flow and the Rejang river barge. Additionally, the facility also boasts a complete Volvo customer experience as driver waiting lounge, free wireless internet access, reading materials and complimentary beverages are all part of the company’s complete offering of aftermarket experience.
According to Volvo Malaysia, the investment will boost customer confidence and enable the company to provide wider service coverage along the transport flow from Kuching to Bintulu.
Volvo Malaysia currently has eleven dealerships across Malaysia – five in Peninsular Malaysia and six in East Malaysia.
